1 day workshop course on how to improve your client care in the outdoors.

Clients are not looking for 5* accredited establishments and services anymore – they are looking for 5* customer care. This means that the Customer Experience is a greater challenge and where we can really make a difference – to Scottish tourism, our business and also our bottom-line.

Guiding the Extra Mile was developed on the requirement of taking customer service into the outdoor industry and going that extra mile.

The course is split into spending the morning indoors learning and sharing ideas and best practice about the customer journey, ways of improving our understanding of our clients’ needs and how to put things into practice in the afternoon (outdoors).

This course will be delivered by Stef Lauer of Hands On Consulting: www.handsonconsulting.co.uk, from 9-5pm and will be based out of the Nevis Landscape Partnership offices in Fort William.

Bookings: http://www.nevislandscape.co.uk/local/events/

Start

18/04/2018 09:00

End

18/04/2018 17:00

Maximum Bookings

10

Bookings

4

Venue

An Drochaid, Claggan Road

Town

Fort William

County

Highland

Postcode

PH33 6PH

Country

United Kingdom

Latitude

56.82000

Longitude

-5.09000

Name

Mountain Training Association

Phone

01397 701088

Website

Email