Lessons from group management and client care on remote Greater Ranges expeditions and how it can be related to UK working with groups and individuals as an instructor and leader in the UK. • Assessing client experience • Building rapport and trust. • Expectation management and setting up the day. • Tactics for managing disruptive clients and winning over difficult clients. • The difference when managing adults compared to dealing with under 18's Payment via this link: http://www.allbutessentialtravel.com/product/client-care-cpd-workshop/ Becky is an expedition and adventure travel specialist. She has led expeditions, travelled and climbed on all 7 continents and in over 70 countries and this has given her a unique breath of experience and knowledge Wanting to help people plan their own expeditions as well as travel adventurously and independently was her motivation for setting up …all but essential travel… Working as an expedition leader she led over 40 expeditions in places such as Chile, Madagascar, Nepal, Borneo, Zambia, Botswana, India, Tanzania and the Wakhan Corridor, Afghanistan. She has a Geography PhD from the University of Sheffield and is a qualified International Mountain Leader and Mountaineering Instructor (MIA). She is also a Fellow of the Royal Geographical Society and regularly write travel articles accompanied by her own photography.