DEALING WITH CHALLENGING CLIENTS - How not to lose an effective group dy-namic. Paul Kellagher The weather is poor, you are attempting to give instruction on belaying or navigation and the class clown just has to get in the last word - sound familiar? Dealing with challenging groups or individuals whilst out on the hill is rarely easy, not only do you have genuine risk management, unusual in most other situations, but you are more often than not working in adverse conditions. What works, what doesn’t, how do you know you haven’t lost the rest of the group? All good questions and ones which will be discussed and debated in this workshop. This is recognised as Coaching CPD with British Canoeing and by BAIML and MTA. This is a half day workshop from 9am to 12pm. Paul Kellagher holds the Mountaineering Instructor Award, Winter Mountain Leader Award, is a BCU Level 3 Canoe Coach and qualified Social Worker. He is a member of the Association of Mountaineering Instructors, Canoe Association of Northern Ireland and is registered with the Northern Ireland Social Care Council. He has over 20 years' experience working in the Adventure Education, Social care and Youth Justice systems. He is a part time instructor at Tollymore Mountain Centre, NI's national outdoor centre.