One day workshop on how to improve your client care in the outdoors. Clients are not looking for 5* accredited establishments and services anymore – they are looking for 5* customer care. This means that the Customer Experience is a greater challenge and where we can really make a difference – to Scottish tourism, our business and also our bottom-line. Guiding the Extra Mile was developed on the requirement of taking customer service into the outdoor industry and going that extra mile.

We will spend the morning indoors learning and sharing ideas and best practice about the customer journey, ways of improving our understanding of our clients’ needs and how to put things into practice in the afternoon (outdoors). This course is delivered in a workshop-style with lots of discussions, group work and interaction. 

This course will be delivered by Stef Lauer of Hands On Consulting.

With an experience of over 15 years in the customer service industry, stretching over hotels, adventure travel businesses and outdoor centres, Stef is familiar with what keeps our clients happy and returning. She now works as a freelance guide, project manager, consultant and trainer, helping other businesses taking their customer service to the next level. 

This course is arranged by Nevis Landscape Partnership (NLP) as part of their Training Programme.  For further information about the NLP check out the website http://www.nevislandscape.co.uk/

The course will be delivered by Stef Lauer of Hands on Consulting  http://handsonconsulting.co.uk/

Start

05/03/2019 09:00

End

05/03/2019 17:00

Total Days

1

Maximum Bookings

10

Bookings

2

Venue

An Drochaid, Claggan Road

Town

Fort William

County

Highland

Country

United Kingdom

Latitude

56.82000

Longitude

-5.09000

Name

Mountain Training Association

Phone

01397 701088

Website

Email